100% AUTHENTIC. READY STOCK. SPEEDY DELIVERY!
 
Shipping information
 

When will you ship my order?

We ship every MONDAY weekly via Poslaju and Singapore Post.

All items listed are available and ready to be despatched from our distribution center. Upon shipment it typically takes 1-2 days to magically appear at your doorstep!

To ensure your order is shipped on the aforementioned day, please place your order by Sunday, 8AM.

I really want that gorgeous palette but I am so scared it'll break during transit

We feel you. We know Mr.Postman may get a little rough sometimes, thus all precautions are taken to ensure your order arrives in good condition. We GUARANTEE your palette will arrive all pristine or a replacement will be sent! So hey don't trouble your mind :) 

Which countries does Designers Re-Edit ship to?

We ship worldwide! Only Singapore, Malaysia and Brunei shipments are made available on our website because they're where the biggest bulk of our shipments go to. If you are located elsewhere and are dying to get your hands on our products, please contact us at DREteam@designers-re-edit.com and our team will work on getting your order shipped to you, wherever you are!

Tell us more! What are your delivery options and shipping rates?

Malaysia Orders

All Malaysia orders are shipped via Poslaju and enjoy domestic rates as per below:

Item(s) West Malaysia East Malaysia
Small to Large RM8 RM12
Bulky Items

RM20-RM50

RM20-RM50

Singapore Orders

All Singapore orders are shipped via Singapore Post and enjoy domestic rates as per below. At checkout, opt for "Registered Postage" for trackable parcels and speedy delivery. But if you're able to patiently wait and do not mind having no tracking details (although proof of shipment can be provided) then, by all means, pick "Normal Postage"

Item(s) Registered Postage Normal Postage
Small to Large SGD 5 SGD 3
Bulky Items

SGD20-30

SGD20-30

Brunei Orders

All Brunei orders are shipped via Poslaju, Malaysia's registered postage service at the following rates:

Item(s) Registered Postage
Small to Large SGD 20
Bulky Items SGD 30-50

Rest of The World

Please email us at DREteam@designers-re-edit.com and our team will revert with shipping quotation. Thereafter, we'll work on getting your order shipped the soonest possible.

Can't wait to get my item(s)! How long will delivery take?

High-5! Just like you, we hate the waiting game! Upon postage, it takes 1-2 working days for your order to arrive. This short waiting period applies to all Malaysia and Singapore orders shipped via Poslaju and Singapore Registered post respectively.

For Brunei orders, delivery will take 3-5 extra working days.

Can I track my order?

For sho! Once your order is shipped, your tracking details will be furnished via email. You can track your parcel online by clicking the link shown on your email or by signing in to your online account and selecting 'Order History'.

Help I am having problems with the tracking!

Sorry about that! It is common for the carrier to take 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all 48 hours after the details were furnished, please reach out to us as soon as you can via DREteam@designers-re-edit.com. We can give you the inside info.

I missed the shipment. What do I do now?

Oh no, don't panic! Please contact the carrier as soon as possible to arrange for delivery at a convenient date and time. Keep your tracking number handy and remember to quote it when you are in touch with the call line: 

Poslaju: 1-300-300-300 (Local) or +603 2727 9100 (Overseas)

Singapore Post: 1605 (24/7 Local Customer Care Line) or +65 6841 2000 (Overseas)

Please attempt the above as soon as you notice the missed the delivery. In the event you fail to claim the parcel and it gets shipped back to us, the courier will charge an additional cost for parcel re-shipment. 

Do you do COD?

Sorry we do not. We are a full-fledged online platform. But if this changes, you will be the first to know! 

Do you offer Free shipping?

From time to time, we run free shipping promotions. To be notified by email, simply sign up to our newsletter.


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